Privacy Policy
1. Introduction
Welcome to Petit Whisk. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, create a member account, or make a purchase.
2. Information We Collect
We only collect information that is necessary to provide you with our products and services:
Account & Membership Information
When you register for a member account, we collect your name, email address, phone number, and a password. This allows you to log in, track order history, and save delivery addresses for faster checkout.
Order & Delivery Information
When you place an order, we collect your delivery address and billing details to fulfil your purchase.
Payment Information
We use secure third-party payment processors (such as Stripe, PayPal, or Square). We do not directly collect, view, or store your full credit card details on our servers.
Automatically Collected Data: As our website is hosted on Squarespace, the platform automatically collects certain technical data (like IP addresses, browser types, and interaction data) via cookies to ensure the website functions properly and securely.
3. How We Use Your Information
We use the information we collect for the following purposes:
To process, fulfil, and deliver your orders.
To create, manage, and maintain your member account and order history.
To communicate with you regarding your order status, delivery updates, or customer service inquiries.
To send you marketing emails or membership offers (only if you have explicitly opted in, and you can unsubscribe at any time).
4. How We Share Your Information
We value your trust. We do not sell, rent, or trade your personal information to third parties. We only share your data with essential service providers who help us run our business, including:
Squarespace: Our website hosting and e-commerce platform.
Payment Gateways: To process your secure transactions.
Delivery Personnel: Our drivers receive your name, address, and phone number solely to deliver your order.
5. Cookies
Our website uses cookies and similar technologies, provided by Squarespace, to improve your browsing experience, remember your member login status, and analyse website traffic. You can adjust your browser settings to decline cookies, though this may affect your ability to use certain features, such as the member login or checkout.
6. Data Security & Your Rights
We take reasonable precautions to protect your personal information from unauthorised access or disclosure. As a registered member, you have the right to access, update, or request the deletion of your personal data at any time. You can do this by logging into your account dashboard or by contacting us directly.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at hellopetitwhisk@gmail.com